How to Craft A House Manual

Jun 15

Whether you're hosting guests in a charming urban apartment, a cozy cabin in the woods, or a seaside retreat, creating a well-organized and informative house manual is one of the most effective ways to improve the guest experience and reduce potential headaches. A comprehensive house manual is a hospitality essential, covering the details that matter most to your guests and empowering them to feel at home, all while safeguarding your property and streamlining your hosting responsibilities. Here’s everything you need to know about writing an effective house manual for your short-term rental.

Why Is a House Manual Important?

A house manual provides guests with essential information about their stay, guiding them on how to enjoy your property comfortably and respectfully. Here are some key benefits:

Enhanced Guest Experience: A clear manual answers guests' most common questions, allowing them to settle in easily and enjoy their stay without constant messaging or calls.
Time-Saving for Hosts: By providing detailed instructions on common issues (like Wi-Fi troubleshooting or appliance use), you can reduce the number of guest inquiries.
House Care and Safety: A house manual communicates expectations on property use and safety guidelines, which helps protect your investment.
Positive Reviews: Well-informed guests are often happier guests, and a thoughtful, thorough house manual can contribute to glowing reviews and repeat bookings.

Common Components of a House Manual

Here's a breakdown of key sections you should consider including in your house manual:

Welcome Message:
- Set the tone with a warm and welcoming message. Introduce yourself, express appreciation for choosing your property, and let guests know you're available should they need assistance. This message should convey your hosting style and make them feel at ease.
Property Overview and Contact Info:
- Address and Contact Details: Include the full address of the property and an emergency contact number.
- Check-In and Check-Out Times: Clearly state check-in and check-out times, and any instructions for late check-out if you allow it.
- Emergency Contacts: Provide contacts for urgent situations, such as emergency services (911), a local hospital, and property maintenance.
House Rules:
- Clearly outline the rules and expectations you have for your guests. This can include guidelines about noise levels, smoking, parking, maximum occupancy, pet policy, and any restricted areas.
- Highlight policies that are particularly important to your community or property, such as quiet hours or no parties.
Wi-Fi and Tech:
- Wi-Fi Details: Provide the network name and password, ideally in an easy-to-spot place.
- Instructions for Tech Gadgets: Outline any smart home devices or special TV setups, including any remotes, Bluetooth speakers, or thermostat settings.
Appliance and Utility Instructions:
- Offer basic instructions for operating key appliances like the coffee maker, dishwasher, washer/dryer, and any other unique devices.
- Include any quirks of the property (e.g., "Hold the handle down to flush," or “Turn the thermostat knob to the right for heat”).
Heating, Cooling, and Plumbing Tips:
- Guide guests on how to use heating, cooling, and plumbing systems, especially if they’re complex or have unique rules. This will prevent misuse and help maintain the equipment.
Trash and Recycling:
- Provide instructions on where to dispose of trash and recycling, including scheduled pick-up days if guests need to take the bins out. If composting is an option, offer guidance for that as well.
Safety Instructions:
- Point out any safety equipment, like fire extinguishers, first-aid kits, and smoke or carbon monoxide detectors, and show guests how to operate them if needed.
- Include instructions for handling emergencies, such as the location of a circuit breaker or water shut-off valve.
Local Recommendations and Insider Tips:
- Suggest local restaurants, cafes, attractions, grocery stores, and any other must-see spots in the area. If you have partnerships or discounts with local businesses, this is a great place to mention them.
- Provide information on public transportation, popular routes, or nearby hiking trails. Including a map can also be helpful.
Check-Out Instructions:
- Keep the check-out process simple and straightforward. List the steps guests need to follow, such as locking doors, disposing of trash, adjusting the thermostat, or placing used linens in a designated area.
Frequently Asked Questions (FAQs):
- Address common questions or issues here, such as troubleshooting tips for the Wi-Fi, how to reset a tripped breaker, or where to find extra blankets. An FAQ section can save you and your guests time.

Tips for Writing a Great House Manual

Be Concise and Clear: Aim for a balance between detail and simplicity. Guests appreciate clear, easy-to-understand instructions, so avoid overwhelming them with too much text.
Use Visual Aids: Adding images can make it easier for guests to follow instructions, especially for tricky appliances or tech setups.
Organize by Section: Divide your manual into easily sections with clear headings so that guests can quickly find the information they need.
Write in a Friendly Tone: A conversational, approachable tone makes the manual feel inviting rather than rigid. Think of it as writing a note to a friend rather than a rulebook.
Consider Digital vs. Printed Options: Many hosts choose to offer a digital copy of the house manual through platforms like Airbnb or as a PDF, along with a printed version left on the property. Digital copies allow guests to reference the manual even before arrival.
Update Periodically: Review and update your manual periodically to reflect any changes in house rules, appliances, or local attractions.

Wrapping Up

A well-crafted house manual is a must-have tool for any short-term rental. By anticipating guests' needs, answering their questions in advance, and setting clear expectations, you create a welcoming, worry-free environment that enhances their stay—and makes hosting easier for you.

Take the time to create a manual that reflects your property and hospitality style. Your guests will appreciate the extra effort, and your rental will stand out as a comfortable, well-organized home away from home.